If merchandise is returned, as sold, unused and in its original packaging, together with the original receipt, we are happy to refund within 14 days or Exchange within 28 days.
If you wish to return your website purchase you may do so to to the address listed below. Please include your original order form as proof of purchase.
A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price goods purchased online may be returned within 14 days with the original receipt for an exchange/credit note only.
All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt is not available.
For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings.
Gift Cards and Gift Vouchers are non-refundable. Deposits are available in store but not online.
Please note that any information stated on this page refers to our online returns and exchange policy. If you have any questions on the above please call us directly on +353871685007
This policy does not affect your statutory rights.
Store Returns and Exchanges:
If merchandise is returned, as sold, unused, together with the original receipt, we are happy to:
Refund within 14 days
Exchange within 28 days
A gift receipt entitles the holder to an exchange/gift card only. Reduced price merchandise may be returned within 7 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with the original payment method. We have extended our exchange policy for Christmas gifts’ until Monday the 11th of January 2021. All refunds will be issued in accordance with the original payment method.
Your credit/debit card or PayPal account is tendered on placement of your order. If you wish to cancel your order please contact us by phone on +353871685007or by email to email@example.com and quote your name and order number within 24 hours of order placement.
Any written contact/complaints can be sent to the address below:
19 Kilbreena Estate, Dunboyne,
Co. Meath, Ireland.
If you are unhappy with the products or services you have received from us please email us at firstname.lastname@example.org
Alternatively, you can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on HERE.